Frequently asked questions. The answers you seek are probably right here…

When will I get my tickets if I paid online?”
You will not receive a hard copy of your ticket. You will receive a receipt email and your name will go onto our door list. Bring ID for your ticket purchase and we’ll cross check our list to let you in. 

“I did not get an email confirming my ticket purchase, help me!”
Once you purchase tickets via TryBooking you should receive a confirmation notice that the ticket purchase has successfully been processed. If you do not get this or an email confirming and you are 100% sure you clicked to buy, please email info@ninchfest.com.au with your first and last name, and the quantity of tickets purchased. We will check if you have been charged and resend a confirmation email for your peace of mind.

“Can I get a refund on my tickets?”
We know how life goes, sometimes circumstances change that are out of our control. The answer is yes you can have a refund, but only if you purchased the tickets online and requested it before February 18 2022. If you need a refund within the time frame, please email info@ninchfest.com.au with your first and last name and the number of tickets to be refunded. Please note, we cannot refund the booking fee.

“Can I change the name on my ticket order?”
No, unfortunately you cannot do this.

“I lost my tickets, I am upset, please can you help me?”
If you purchased your tickets online, then have no fear you never had a hard ticket to begin with. As mentioned above, all tickets purchased online will be placed on a door list and will gain access once they present corresponding ID to their ticket order. Please note, every person you purchased a ticket for will need to be with you when you arrive, no wait lists. Your group will also need to present ID if they wish to get an 18+ wristband.

“Can I camp at NinchFest?”
No. We are not an overnight festival. Check the opening and closing times, make arrangements to either drive home safely, stay with friends or find some great local accommodation nearby. There are plenty of options available online.

“How do I get to NinchFest?”
Please see the Contact page for a Google Maps link. St Andrews Beach Recreation Club is very easy to get to by car, walking if you’re local or by bus. Check the local timetables and arrive on time, splitting a cab or rideshare from Rye shops is a good option so you don’t have to worry about driving or finding a park. If you drive, keep it safe, do not drink and drive and respect the neighbours by not parking on their properties.

“Is there an ATM at NinchFest?”
No. There is an eftpos machine at the Merch Caravan for purchasing merch and drink cards ONLY. This machine is strictly not for withdrawing cash, so please don’t ask. We recommend you bring cash with you, as it’s much easier on the day. Food vans will also have eftpos machines, but these are also not for cash out, please don’t ask. 

“Can I bring pets with me to NinchFest?”
Sorry, no animals other than humans.

“I wish to make a complaint about NinchFest, where do I do this?”
If you have a serious complaint, issue or experienced a problem during our festival please email management@ninchfest.com.au or immediately speak to our security on site if it is an urgent matter. We take this kind of thing seriously and will do all we can to resolve the matter.

“Can I bring instruments to NinchFest?”
No, please do not or you’ll be asked to take them home. We have many acts and music playing all day, so there is no reason for you to bring an instrument of any kind. Leave it to the line up to do the entertaining please folks!

“My questions have not been answered here, who can help me?”
If you have additional questions about NinchFest please email info@ninchfest.com.au and we’ll do what we can to get the appropriate team member to get in touch when possible.